Return & Refund Policy

At Zentra Orthopedic Shoes, we are committed to ensuring your satisfaction with every purchase.

Eligibility for Refund

If you are not completely satisfied with your order, you may be eligible for a refund or exchange under the following conditions:

• Defective, Damaged, or Misdescribed Items: We accept returns for items that are defective, damaged upon arrival, or significantly different from the product description.

• Notification: You must notify us within 30 days of receiving your item.

• Condition: Items must be unused, unworn, unwashed, and in their original packaging.

Non-Eligible Items

The following are not eligible for a refund:

• Items that have been worn, washed, or altered

• Items not returned in original condition

• Custom/personalized items

• Clearance or final sale products

How to Request a Refund

To initiate a refund request, please email us at info@zentraorthopedicshoes.com with the following information:

• Order Number: Provide your order number for reference.

• Description of Issue: Include a detailed description of the issue.

• Photos: Attach clear photos showing the defective or damaged area of the item.

Review Process

Upon receiving your refund request, our customer service team will carefully review the provided information. We aim to respond to all refund requests within 2 business days.

Approval and Refund

• Refund Processing: If your refund request is approved, the refund will be processed to your original method of payment within 5–7 business days.

Shipping Costs

• Return Shipping: Customers are responsible for the shipping costs associated with returning items for an exchange, unless the item received was defective or incorrect due to our error.

Contact Us

If you have any questions or concerns about these Terms, please contact us at:

📧 info@zentraorthopedicshoes.com

🌐 http://zentraorthopedicshoes.com

Last Updated: 03/09/2025