Frequently Asked Questions (FAQs)

🔄 I Need to Return/Exchange an Item

We must receive all return and exchange submissions, including requests for replacement of missing or damaged items, within 30 days of the purchase date listed on your order receipt. Please review our Return & Refund Policy for details.

💳 I Never Received My Credit After Returning My Order

Refunds are typically processed within 5–7 business days after approval. Depending on your bank or payment provider, it may take additional time for the funds to reflect. If you haven’t received your refund after 10 business days, please contact us at info@zentraorthopedicshoes.com.

💰 Hidden Fees

There are no hidden fees when shopping with us. All costs are displayed at checkout, including shipping and taxes (if applicable).

🛒 Types Of Payment Accepted

We currently accept:

• Credit/Debit Cards (Visa, MasterCard, American Express)

• PayPal

• Other secure online payment methods offered at checkout

❌ I Was Charged Twice For One Order Placed

If you notice duplicate charges, please first check if you accidentally submitted multiple orders. If not, contact us immediately at info@zentraorthopedicshoes.com, and we will assist in resolving the issue.

🅿️ I Want To Pay For My Order With PayPal

Yes! PayPal is available at checkout. Simply select PayPal as your preferred payment method.

🔄 I Need To Split The Payment For My Order Between PayPal And Another Form Of Payment

Unfortunately, at this time, we cannot split payments between PayPal and another form of payment.

📦 I Am Using PayPal And I Need To Have It Shipped To A Different Address Than My Billing Address

Please ensure your shipping address is entered correctly during checkout. Orders paid via PayPal can only be shipped to the address linked to your PayPal account for security reasons.

🚫 My PayPal Payment Isn’t Going Through

If PayPal declines your payment, please verify your account balance, linked bank/card, or try using a different payment method.

📧 I Haven’t Received An Email Regarding My Order

Please check your spam/junk folder first. If you still cannot find your confirmation or tracking email, contact us with your order details.

🔄 I Want To Return/Exchange Something In My Order

Please see our Return & Refund Policy. Email info@zentraorthopedicshoes.com within 30 days to request a return/exchange.

✏️ I Need To Change My Order

If your order has not yet been processed, we may be able to update it. Contact us immediately with your order number and request.

❓ I Don’t Know If My Order Went Through

If your payment was successful, you should receive an email confirmation within minutes. If not, check your payment method or contact us for confirmation.

📦 My Order Arrived Damaged Or There Are Missing Items

We’re sorry for the inconvenience! Please contact us within 7 days of delivery with photos and details, and we’ll make it right.

🔍 The Shipment Tracking Website Does Not Recognize The Tracking Number Of My Order

Tracking numbers may take up to 48 hours to update on the courier’s system. If you still face issues, contact us for assistance.

⏳ My Order Still Says “Processing” Even After A Few Days

Orders typically process within 2–5 business days. If your order remains in processing longer, it may be due to stock or peak-season delays.

🕒 My Shipment Is Delayed

Delays may occur due to customs, courier issues, or holidays. We appreciate your patience and will provide updates as soon as possible.

📦 My Order Is Still Being Processed And There’s No Tracking Number Yet

Tracking numbers are only issued once your order has shipped. Please allow up to 5 business days after placing your order.

📅 When Will I Receive My Order?

• Standard Shipping: 14–30 business days (after processing).

• Expedited Shipping: Subject to availability—contact us for details.

⏰ I’m Going Away/I’m Moving, So I Need To Delay My Shipment

Please contact us before your order is processed to discuss options.

🎁 I’m Ordering As A Gift

Yes, you can! Please indicate this during checkout or email us with special instructions.

💲 The Item I Purchased A Week Ago Has Dropped In Price

Unfortunately, we cannot provide price adjustments for previously purchased items.

❌ I Need To Cancel My Order

If your order has not yet shipped, we can cancel it upon request. Once shipped, cancellations are not possible.

🅿️ I Paid With PayPal And Need To Return An Item

Returns for PayPal purchases follow the same Return & Refund Policy. Refunds will be sent back to your PayPal account.

🔒 I Only Order From Secure Sites

Rest assured, our website is SSL-encrypted and all payments are processed securely through trusted gateways, including PayPal.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

📧 info@zentraorthopedicshoes.com

🌐 http://zentraorthopedicshoes.com

Last Updated: 03/09/2025